Driving Rain Driving Safely
Bisley, Pirbright, Chobham, Knaphill, Brookwood, West End, Woking, Guildford, Aldershot, Camberley, Farnborough, Mychett, Ash, Ash Vale
We were treated so very well at Volvo Guildford. We purchased a new XC60 Hybrid car which was due for delivery just after the pandemic started. Unfortunately my wife’s old car broke down just as the pandemic started so she was left with nothing to get her to the Royal Surrey County Hospital, where she works very long hours. The guys came in specially to do the final cleaning etc. so that we could collect the new car and she could get to work. It was really very kind of them. We had brilliant service from Cameron Stone, the salesman we dealt with, and cannot recommend both him and Volvo Guildford highly enough, and all of this totally ignores the fact that the new car itself is the best we have ever had. The quality and attention to design detail, especially the electronics interface, is really great!
No interest in the customer! I booked an 11am test drive of an XC90. I called in the morning to confirm (despite no one emailing me as they undertook to do on the telephone originally). Turned up at the dealership to find that the salesperson was now busy with another customer, and he offered to re-book me another slot at another time with a different salesman. When I said no don't worry he turned his back on me and walked back to the showroom. 40 miles round trip to Guildford totally wasted!
I have just bought a 2019 V40 from Squire Furneaux Guildford, and am impressed by the speed and efficiency demonstrated by the dealership and, more especially, by Byron Stewart-Jackson who guided me through the purchase. Throughout Byron was meticulous in providing details on the car's performance and driving history, and ensuring that all the financial aspects of the deal were completely clear. Any questions were answered patiently and in full. I can truthfully say it has been something of a revelation to discover that one can buy a car so quickly and smoothly, with so little stress.
Excellent service from the service department for the second time. Phone is always answered right away and they are very responsive to emails. Got my replacement key sorted and programmed to my car with no hassle. Would definitely go back again.
A very big well done to all the staff here. Last week I went car buying. I made the big mistake of going to Leatherhead Volvo. As I was ignored I came back home via Guildford. What a total difference, only a few miles down the road and yet worlds apart. We were greeted in a very non pushy manor, looked after, given the keys to look the car of interest. Ian was introduced to us and needless to say we purchased a car. If you are looking to be treated as you would expect then come here. Thank you all for your help and very quick turn round of my new car.
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